We offer a wide range of Turkish products, including beverages, dairy, frozen foods, packaged food and more . Our selection includes brands like Orontes, Eker, Cumhuriyet, Doğuş, Sosero and more!

We deliver to certain locations in the UAE. Please check our delivery areas and fees on Shipping & Delivery page.

You can place an order on our website by adding products to your cart and checking out. You can also contact us via phone or email to place an order.

Yes, customer can self cancel from the order status page as long as the order is not fulfilled. However, once an order is marked as fulfilled or any fulfillment has been added to the order, cancellation will not be possible anymore.

To ensure our customers satisfaction, products purchased from our site can be returned for a refund. However, all returns will be subject to our specific conditions and guidelines (Please read our Returns & Refunds Policy). This ensures that our return policy aligns with our operational standards and customer service practices.

We understand the importance of staying informed about your order's status. Unfortunately, order tracking is not currently available on our website. However, we guarantee to deliver your orders within the specified time frame for your area. If there are any issues with delivery, please feel free to reach out to us at info@orontesgrocery.com, and we'll be happy to assist you.

We accept major credit cards, including Visa and Mastercard and other payment gateways such as Sadad and Qasitli. We also accept cash on delivery.

Yes, we offer regular discounts and promotions. Sign up for our newsletter or follow us on social media to stay informed.

Gift Cards are not currently available. Subscribe with us and stay tuned for updates on this feature, we'll notify you as soon as gift cards are activated.

You can contact us via phone, email, or our website's contact form. Our customer service team is available to assist you Monday to Friday, 9am to 5pm.